1. Who this policy applies to
This Privacy Policy applies to New Life, n-life.co.za, The Ambassador's Mail, the New Life Letter and New Life Coaching. New Life is committed to handling personal information responsibly and in accordance with applicable South African law, including the Protection of Personal Information Act, 4 of 2013 (POPIA).

2. Contact points
General messages about New Life and The Ambassador: ta@n-life.co.za.
Coaching arrangements and coaching client correspondence: coaching@n-life.co.za.
Website administration, privacy requests and operational matters: web@n-life.co.za.

3. Information New Life may collect
Depending on how you use the site, New Life may collect a name or pseudonym, email address, message content, newsletter preferences, coaching order information, discount information, session dates, private scheduling links, meeting links, payment references, optional country or region, optional work or study background, a brief coaching profile, coaching focus information, desired outcomes, optional context supplied before a session, private administrative notes made by The Ambassador during or after a session, feedback and the permission level attached to that feedback. Technical information reasonably required for security and operation of the website may also be processed. A telephone number is not required from a coaching client for New Life Coaching.

4. Why information is collected
Personal information is collected only for specific purposes, including responding to messages, delivering the New Life Letter where requested, processing coaching orders, validating private discounts, administering session credits, scheduling or rescheduling sessions, preparing for a coaching session, sending meeting links, receiving feedback, protecting the website from misuse, keeping appropriate transaction records and complying with legal obligations.

5. Coaching profiles, session notes and sensitive matters
New Life Coaching may involve personal, emotional, religious, family, work or other sensitive matters that a client chooses to discuss. Clients should share only information they consider relevant to the coaching purpose. New Life may maintain an administrative coaching profile linked to the client's email address, together with pre-session intake information and private notes made by The Ambassador during or after a session. These records are intended to preserve continuity between sessions and help The Ambassador use paid session time efficiently. They are not medical, psychiatric or clinical records, and New Life does not require a full life history. New Life will avoid intentionally collecting unnecessary sensitive information and clients may request correction or deletion subject to lawful retention requirements.

6. Audio and video sessions
New Life does not record coaching sessions by default. Online meetings may be provided through Jitsi or another meeting service identified to the client. Such providers process the technical data and live communications necessary to deliver the meeting. Where a third-party provider processes information outside South Africa, New Life will use the service only where the processing can be justified under applicable law and appropriate safeguards or contractual arrangements apply. A client should not record or publish a session unless separate written permission has been agreed.

7. Payments
Paid coaching transactions are completed through Yoco or another payment provider identified at checkout. New Life receives transaction references, amounts and payment status required to administer the service, but does not need to store full payment-card details.

8. Feedback and testimonials
Feedback is private by default. New Life will not publish coaching feedback merely because it was submitted. A client may separately choose to permit an anonymous written quotation or a quotation using the client's selected display name or pseudonym. Permission to quote written feedback does not include permission to publish the client's voice, image, recording or private session content. Any such use requires separate express permission.

9. Newsletter and direct communication
Joining the New Life Letter is optional. Newsletter contact details are used for the newsletter and related New Life updates for which the subscriber has consented. A subscriber may unsubscribe. Coaching and general correspondence will not automatically be converted into a marketing subscription.

10. Service providers
New Life may use service providers for website hosting, email delivery, payment processing, online meetings, security and other technical functions. Those providers may process only the information reasonably required to perform their service. New Life does not sell personal information to advertisers.

11. Security
New Life uses reasonable technical and organisational safeguards intended to protect personal information against loss, unauthorised access, interference, modification or disclosure. These measures include restricted administrative access, private scheduling links, secure payment redirection, anti-spam controls and normal WordPress security measures. No internet-based system can be guaranteed completely secure.

12. Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, for continuity of active coaching, unused coaching credits, transaction and accounting records, dispute handling, security, legal obligations or another lawful operational need. Coaching profiles and private session notes should be reviewed periodically and deleted or de-identified when they are no longer reasonably required for the coaching relationship or another lawful purpose. Information that is no longer required should be deleted, destroyed or de-identified where reasonably practical.

13. Your rights
Subject to applicable law, a person may request confirmation of personal information held by New Life, request access where applicable, ask for correction of inaccurate information, object to certain processing, withdraw consent where consent is the basis for processing, or request deletion where there is no lawful reason to retain the information. Privacy requests should be sent to web@n-life.co.za.

14. Children
Paid New Life Coaching is intended for adults aged 18 years or older. New Life does not intentionally offer the normal online coaching purchase process to children. Any exceptional arrangement involving a person under 18 must be agreed separately and may require appropriate parent or guardian involvement and consent.

15. Complaints
If a privacy concern cannot be resolved directly with New Life, a person may approach the South African Information Regulator using the contact and complaint channels published by the Regulator.

16. Changes to this policy
This policy may be updated when the website, coaching service, service providers, technology or legal requirements change. The latest version published on this page applies from its stated update date.