1. Introduction
These Terms apply to New Life, n-life.co.za, its stories, articles, videos, forms, newsletter, coaching features, payments and private online sessions. By using the site, purchasing coaching or accepting complimentary coaching access, you agree to the Terms that apply to that activity.

2. Nature of New Life
New Life is a lived-experience platform led by The Ambassador (@AMBNewLife). It shares stories, reflection, practical ideas and coaching intended to help people consider choices and practical next steps. It does not represent itself as a medical, psychiatric, psychological or psychotherapy service.

3. New Life Coaching
3.1 New Life Coaching is a private coaching conversation with The Ambassador focused on present challenges, perspective, choices, personal responsibility and practical next steps.
3.2 Coaching is not psychotherapy, psychiatric treatment, medical treatment, diagnosis, crisis counselling or an emergency service.
3.3 Coaching does not guarantee a personal, financial, emotional, health, employment, relationship or other outcome. The client remains responsible for decisions and actions.
3.4 The Ambassador may redirect a conversation away from lengthy background detail when it is not necessary for the coaching objective. Clients remain free to decide what they disclose.
3.5 Paid coaching through the normal online process is intended for clients aged 18 or older.

4. Important health and safety limitation
New Life Coaching must not be relied on as emergency, suicide-prevention, medical or mental-health treatment. If a person is in immediate danger, at risk of harming themselves or another person, or needs urgent medical or psychiatric assistance, an appropriate emergency, medical or qualified professional service should be contacted. Nothing on New Life should be used as a reason to stop medication, change prescribed treatment or disregard professional medical advice.

5. Prices, packages and complimentary access
5.1 The current coaching price is calculated from the hourly tariff and standard session duration displayed on the Coaching page at the time of purchase.
5.2 A purchase may contain one or more session credits. Each credit represents one standard coaching session of the duration stated at purchase.
5.3 Package discounts may be applied automatically. The Ambassador may also issue a private client discount or complimentary session at his discretion.
5.4 Private discount codes may be limited to a specific email address, quantity, number of uses or expiry date and have no cash value.
5.5 A final price of R0.00 creates complimentary coaching access and does not require a payment transaction.

6. Payment
6.1 Paid coaching is processed through Yoco or another payment provider shown at checkout. New Life does not store full payment-card details.
6.2 A paid coaching order is confirmed only after successful payment is confirmed to New Life.
6.3 Prices are displayed in South African rand unless stated otherwise.

7. Scheduling, session use and refunds
7.1 Session credits are scheduled through the private link issued to the client.
7.2 Before a session, the client may be asked to provide a short coaching profile and to state what they want to focus on, what would make the session useful, and any brief context The Ambassador should know beforehand. This is intended to reduce time spent collecting unnecessary history during the paid conversation.
7.3 Each session is booked from the availability shown in the scheduling system.
7.4 The rescheduling cutoff and booking rules shown to the client form part of these Terms.
7.5 Extended continuous sessions, larger packages or unusual arrangements must be agreed separately with New Life.
7.6 New Life offers a voluntary 30-day satisfaction guarantee. If the client's first completed coaching session is not useful to the client, the client may contact coaching@n-life.co.za within 30 days of the purchase and request a refund. New Life will refund the amount paid for that coaching order and cancel any unused credits. This voluntary guarantee applies once per client and where no more than one session from that order has been used.
7.7 Unused coaching credits may also be considered for refund or cancellation where required by applicable law or agreed by New Life. Missed sessions and late cancellations are handled according to the booking information shown to the client and the circumstances of the matter.
7.8 This voluntary guarantee is additional to, and does not reduce or exclude, any consumer right that applies under South African law.

8. Privacy, client profiles and coaching notes
New Life will treat coaching correspondence, client profile information, pre-session intake information and private coaching notes as confidential administrative information and will use it only as described in the Privacy Policy, subject to lawful disclosure obligations and the operation of required service providers. These records are used to prepare for and support coaching sessions and are not medical, psychiatric or clinical records. Coaching should not be treated as legally privileged communication. Clients should share only what they are comfortable discussing through an online coaching service.

9. Recording, copying and publication
9.1 New Life does not record coaching sessions by default.
9.2 Neither New Life nor the client may intentionally record, livestream, publish, distribute or reproduce a private coaching session, or a substantial extract from it, without prior written agreement from the other party.
9.3 New Life cannot technically guarantee that another participant will never make an unauthorised recording. A breach of this clause may result in termination of the session or future coaching access and may give rise to other rights available under law.
9.4 Permission to publish written feedback does not amount to permission to publish a voice recording, image, video or private session content.

10. Feedback and testimonials
10.1 Coaching feedback is private unless the client expressly chooses a public-use permission option.
10.2 Where a client permits public use, New Life may quote only the written feedback within the identity level selected by the client, for example anonymously or using an approved pseudonym.
10.3 New Life may use permitted written feedback on n-life.co.za, New Life social-media accounts, YouTube or promotional material. New Life will not knowingly add identifying details beyond the permission given.
10.4 Audio or video testimonials require separate express permission.

11. Private links and meeting access
Private scheduling links and meeting links are intended for the client to whom they were issued. Clients must keep them private. New Life may invalidate and replace a private link where misuse or disclosure is suspected.

12. Third-party services
New Life may use third-party providers for payments, hosting, email, online meetings, security or other technical functions. Those providers operate under their own terms and privacy practices. A link to an external website does not make New Life responsible for that third party's content or service.

13. Intellectual property and submissions
Original New Life content remains protected by applicable copyright and intellectual-property law. Material submitted by a user remains subject to the permissions specifically given by that user. New Life will not treat private coaching content as public material merely because it was discussed with The Ambassador.

14. Limitation of liability
To the fullest extent permitted by South African law, New Life and The Ambassador do not accept liability for indirect or consequential loss arising merely from reliance on website content or coaching discussion. This clause does not exclude any consumer right or liability that cannot lawfully be excluded. The nature and limits of coaching are drawn to the client's attention before payment and must be accepted before an online coaching order is created.

15. Governing law
These Terms are governed by the laws of South Africa, subject to applicable consumer, privacy and other rights.

16. Contact
General New Life and Ambassador messages: ta@n-life.co.za.
Coaching matters: coaching@n-life.co.za.
Website administration and privacy matters: web@n-life.co.za.